All the answers to your questions on the Wicotiz Mastercard.
Can I upgrade from Wicotiz MasterCard Standard to Wicotiz MasterCard Advanced ?
Yes you can anytime upgrade your Wicotiz MasterCard Standard to a Wicotiz MasterCard Advanced by simply sending us proof of identity and address to firstname.lastname@example.org.
The upgrade to the Wicotiz MasterCard advanced card is done within 24 hours.
Where can I use my card ?
– Merchant payment in the stores affiliated to the Mastercard network- 32 million points of sale – 210 countries
– E-commerce transaction, safe and secure way – 3D secure
– Receive and send money
– Cash withdrawal in ATMs
Can I use my card abroad ?
Yes, your card can be used in 210 countries worldwide. In case of a transaction in foreign currency (Euro excluding), you pay a fee of 3 % corresponding to the exchange rates.
What should I do if my card is lost or stolen ?
In case of loss / theft / fraudulent transactions you have the same protection as with your traditional bank card.
You can block it immediately 24h / 24h, 7/7 online on MyWicotiz or by sending LOCK followed by space and the last 4 digits to +32(0)460205235 and avoid any fraudulent use of your card.
The money available on your card will be transferred to your new Wicotiz Mastercard®.
I forgot my PIN code, how to request a new PIN ?
Send PIN followed by space and the last 8 digits to +32(0)460205235.
How to block or unblock my wicotiz card ?
To block your Card : Send Lock followed by space and the last 4 digits to +32(0)460205235.
To unblock your Card : Send unLock to +32(0)460205235.
Where can I get the benefits with my Wicotiz card ?
Via MyWicotiz page, you can discover all the benefits reserved for Wicotiz members.